When it comes to giving Paloma a try, it helps to let customers know what to expect!

You probably already have "How to shop" or "How to pay" policies, so now is a great time to post some updates.

In this doc we'll share messaging you can use with your customers, images of the process, and sample Stories, so you can post about how it works. All images are available to download and use in your updates.

Table of contents

Sample text

I’m using a new checkout system (called @getpaloma)! You’ll automatically get claim confirmations, and a link in your DMs to use for payment at the end of each sale

If you plan to pre-load fixed price claim items in Paloma, here's more info on the claiming rules for customers.

Sample text

To claim items you can comment on a Live or Feed Post, reply to a Story, or send a DM to my page.
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Comment “Claim” plus the item’s code. The number is the price. Capitalization doesn’t matter, spaces don’t matter, spelling *does matter, and you can add characters before or after the full claim.

So if the item’s code is “AB20”:

✅ CLAIM AB20

✅ claim ab 20 please!

✅ 😍😍 claim AB20!

❌ claim please ab20

❌ Ab20

❌ claim ac20

Image of Claim confirmation (Download)

Sample story (Download)

If you plan to run auctions for customers to bid on items, here's how you can explain the bidding rules.

Sample text

To place a bid, comment with “Bid” and the amount you’d like to bid.
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Bid’s are accepted if they are more than $1 than the last accepted bid.

✅ BID 20

✅ bid 20 please!

✅ 😍😍 bid20!

❌ bid please ab20

❌ 20

❌ bud 20

If you win the item you’ll get a confirmation that you won!

Sample story (Download)

When explaining the checkout, we recommend adding any details that are more specific to your shop – for example:

Sample text

Reply “Checkout” in our DMs to view your cart and pay for your order.
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You’ll be able to add shipping info, pay, and receive a confirmation email and DM:

Image of Shipping (Download)

Image of Billing (Download)

Sample story (Download)