Paloma currently integrates with Shippo for the fastest way to create and purchase labels and packing slips. (If you would prefer to use a different shipping service, visit our article to learn more about exporting orders for 3rd party labels.)
What to expect
Paloma surfaces the label purchasing options for your orders right in the Paloma app on mobile or desktop
Label creation is available on single orders, bulk order selections, and for closed boxes
Once purchased, you'll be able to print the label and packing slip, and customers will get notified of their tracking update
Your Shippo services, billing, and account details are managed by Shippo directly. For additional help, visit the Shippo support site
In this guide, we'll cover:
Connecting Shippo
To enable the label creation option in Paloma, first we'll need to create or connect an existing Shippo account to your Paloma account.
In the Settings menu in Paloma, scroll down to Fulfillment settings, and in the Shippo menu select "Get started"
If you already have a Shippo account, you'll be given the option to login with that here
If you do not already have a Shippo account, you'll be given the option to create a new account. This will include:
Signing up with email
Providing billing information to be charged for label purchases, and any other relevant Shippo account charges
Once redirected back to Paloma, you'll be ready to start creating labels!
Purchasing labels for orders
In your Paloma Paid Orders, select the menu on an order, and choose "Create label"
In the pop up, enter the package information for the customer
Once complete, you can purchase the label, and will be given the option to print along with the packing slip
Label creation will not be an accessible action if:
More than 50 orders are selected
A selected order has an "open box" or "close box requested" status
A selected order is missing the customer's shipping information (for example, if the order was paid externally and the customer did not enter their information in Paloma's checkout)
Managing existing labels
Printing a label or packing slip that was previously created
In your Paloma Fulfilled Orders, find the order you'd like to print, and select "View details"
From the order's detail page, select "Print label"
Refunding a created label
Search the order number
Use the Shippo interface to select "Refund label"
Purchasing an additional label
Search the order number
Use the Shippo interface to select "Create another label"
Any trouble? Questions? We're here to help!
Use the Help button in the bottom right corner of app.getpaloma.com to start a chat, reach out on Instagram @getpaloma, or email us at support@getpaloma.com.